FAQ
**FAQ – Frequently Asked Questions**
**BUMCO LTD**
Address: 4 Shrubwood Close, Heckington, Sleaford, England, NG34 9QH
Tel: +44 203 966 5566
Email: **[bumco-ltd@d2r4i.com](mailto:bumco-ltd@d2r4i.com)**
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### 1. How soon can I expect to receive my order?
We usually ship within **1–3 working days** after payment. Delivery time within the UK is approximately **2–5 working days**, and international orders may take **7–14 working days**.
### 2. Do you provide order tracking?
Yes, you will receive an email with a **tracking number** after shipment, and you can track the status of your package in real time through the logistics company's website.
### 3. How much is the shipping cost?
* UK: Standard shipping is £4.99, free shipping for orders over £50.
* International delivery: Flat rate £20, or adjusted based on region and weight.
### 4. Can I return the product?
Yes. You can return the product **within 14 days** of receiving the product. Please ensure that the product is unused, undamaged, and packaged intact. If you need to return the product, please contact us by email.
For detailed policy, please see: [Return and Refund Policy](#)
### 5. What if there is a problem with the product?
If the product you received is damaged or has quality problems, please contact us within **48 hours** of receipt and we will arrange a replacement or refund.
### 6. Do you support custom orders or wholesale cooperation?
If you have any customization needs or wholesale intentions, please contact us via email **[bumco-ltd@d2r4i.com](mailto:bumco-ltd@d2r4i.com)**, we will be happy to discuss cooperation plans with you.
### 7. How to contact customer service?
You can contact us in the following ways:
* Phone: +44 203 966 5566
* Email: [bumco-ltd@d2r4i.com](mailto:bumco-ltd@d2r4i.com)
* Working hours: Monday to Friday 09:00–17:00 (UK time)
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If you can't find the information you need here, please feel free to contact us and we will serve you wholeheartedly.
Thank you for choosing **BUMCO LTD**!